Email and Subject Lines

The email address below is the site's contact channel. Include Plane Shooter and the topic in your subject line, such as a control issue, scoring question, privacy request, or permission inquiry.

Selecting the email link attempts to open your device's mail app. If you have not configured one, start a new message in your usual email service and enter the address shown. Check the recipient address and attachments before sending.

Contact email: contact@plyyard.com

Reproducing an Issue

Include the page URL, device model or type, operating system, and browser version. State the game mode, speed setting, whether you used a keyboard or dragging, and whether you enabled Focus mode or resized the playfield.

Describe the steps in order, starting from opening the page or beginning a new run. Explain what you expected and what actually happened. If the issue is repeatable, include how often it occurs and approximately when it happened. Screenshots or short screen recordings should show only the relevant area.

For Same Run issues, include the run seed and relevant settings. Before pasting a full URL, check for other parameters or private information. For scoring questions, include the current run score, lives, and whether the run had ended. Distinguish the run score from your all-time best.

Common Issues and Limits

Best score updates only when you lose your last life and the run ends. Reloading or restarting midway does not save a new record. Scores cannot be restored from the cloud after site data is cleared. Seeds cannot restore progress, and differences in size, speed, or runtime timing may change enemy behavior. Check the rules to see whether a result is expected.

Feature suggestions are welcome; describe the problem you want to solve and how you play. Submitting a suggestion does not guarantee implementation, a reply, or a response deadline. The site does not offer account recovery, cloud score restoration, or official competition certification.

Privacy and Permissions

Include only information needed to handle the issue. Do not send passwords, verification codes, identity documents, or unrelated personal details. Hide private desktop content, other messages, and personal information in screenshots. The privacy policy explains how contact email is handled.

For privacy requests, specify the data and relevant dates. For permission inquiries, describe the purpose, scope, and publication location. For security concerns, explain the impact and essential reproduction conditions without including other people's data or conducting unauthorized access or destructive tests.

Frequently Asked Questions

What if the email link does not open an app?

The link depends on your device's mail app settings. Start a new message in your usual email service, enter the address shown on this page, and add your subject and report. There is no online support form.

Do I have to include a screenshot?

No. An accurate page URL, device, browser, settings, and reproduction steps usually matter more. A screenshot of the relevant area can help with visual issues. Remove private desktop content, other messages, and unrelated personal information.

Can you restore a score after I clear data?

No. Best score exists only in the current browser, with no account or cloud copy. Unfinished progress is not saved, and a Same Run link cannot restore a previous run. If a completed run failed to save, send the steps and browser details.

Are features or reply times guaranteed?

No. Describe the problem, your use case, and what is difficult about the current controls. Submitting a suggestion is not a promise of development, and there is no fixed reply or resolution deadline.